Terms and conditions
The following Terms and Conditions have been put in place to ensure we can
provide our passengers with a safe and enjoyable experience;
Important Information – Please Read Carefully
No Smoking: We operate a strict no-smoking policy on board the boat.
Littering: Please do not throw any rubbish overboard. Use the bins provided on board.
Seating: Seating is available on a first-come, first-served basis. If you have a preferred spot, we recommend arriving early to secure your seats.
Right to Refuse Entry: Jubilee Queen & Berlewen Fishing and Leisure Ltd reserves the right to refuse admission under reasonable circumstances.
Bag Searches: Bag checks may be conducted on entry or exit if deemed necessary by staff.
Ticket Policy: Tickets must not be resold for profit or commercial gain.
Deposit & Payment: Upon booking, a 50% deposit is required. The remaining balance must be paid on the day of your booking when you arrive at the office to collect your ticket.
Missed Bookings: If you miss your booking, unfortunately no refunds or transfers will be issued.
Cancellations by Us: If your cruise is cancelled, we will notify you either the day before or early on the morning of your trip. You will have the option to rebook or receive a full refund.
Parking: Jubilee Queen is not responsible for car parking. Please note: Padstow can be very busy, so please allow plenty of time to find parking and ensure you arrive at the booking office at least 20 minutes before your departure to collect your ticket.
Cancellations by You: If your plans change, please notify us at least 24 hours in advance so we can re-sell the tickets and your deposit will be refunded.
How to Cancel: To cancel your booking, please contact us by phone at 07836 798457 or by email at info@jubileequeen.net.
Strict Safety Policy: Under absolutely no circumstances is swimming or jumping off the boat permitted. Doing so will result in the immediate termination of the trip and return to the harbour.